24/7 Customer Support in Cloud Website Hosting
The customer and technical support services for all of our cloud website hosting packages are twenty-four-seven, thus you can forget all about waiting for a few days so as to receive assistance. In case you are not our client yet, you can phone us, chat with an agent or send an email message. In case you currently have an account, you'll be able to open a support ticket in addition to the other three options for contact. You'll be able to select the most appropriate way to contact us based on where you are or what hardware you're using. We will assist you for almost any hosting-related question that you may have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even then the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to get timely assistance, especially if your web site is not functioning properly for whatever reason. All of our Linux semi-dedicated servers feature 24/7 customer and tech support, so in case something comes up, you can use various methods to let us know - phone line with a few local numbers internationally, live chat, email messages and tickets. The first two methods are for billing, pre-sales and basic issues, so that if you don't have an account yet, for example, you'll be able to get extra details about our services, or we will assist you with less difficult tech problems. The next two options are for strictly tech issues or everything which is more time-consuming as it is easier to track the communication between you and our tech support team. The guaranteed max response time for them is only an hour, the actual one - 15-20 min, so you will not have to wait for a whole day so as to receive assistance like you may have to do with various other service providers.
24/7 Customer Support in VPS Servers
With our VPS service, you won't ever have to wait for more than an hour so as to receive assistance for any situation that you could have with the server or the software which comes pre-installed with it. We guarantee this short response time for all of the tickets which you open through your billing Control Panel or email messages that you send to our tech support crew. Furthermore, we have local telephone numbers in a number of countries around the globe and a live chat service where we are able to assist you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 via the different methods of communication, so regardless what your question or problem is, there is always someone to assist you right away. If you need help with third-party software, which you cannot set up or which gives you troubles, you're able to benefit from the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Servers
We know how important it is to have quick support in general, let alone if you operate an entire server, so every single dedicated server that we provide includes 24/7 support with 1-hour response time guarantee whatever the situation. The service is 100 % free for all of the problems with your server or the software that was installed from our administrators through the setup, which means that you can get in touch with us as many times as you need, even during holidays. You can either open a ticket from your billing area or you can send an e-mail, and the actual answer time for either of these rarely exceeds thirty minutes since we have administrators available 24 / 7. If you need general information about our servers or you've got a billing question/issue, you may also call one of the local telephone numbers we have on 3 continents or you could use our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you will be able to include to your server plan from your billing Control Panel.