Should you ever face a problem with your site and be incapable of rectifying it yourself, ask the hosting provider’s customer service team to help you bring the site back online. A quick resolution would be the most optimal scenario, but lots of companies reply within 24 hours and even more, all the more so if you are doing business with a hosting reseller. Even if your problem can be solved without much effort, your website may not work properly or may not be reachable whatsoever for a lengthy time interval, so you may lose prospective customers as it’s rather unlikely that anybody would be inclined to revisit a website that is inoperational. With that said, you ought to make sure not only that you can reach your hosting provider, but also that they can respond and assist you in a well-timed fashion. If a web app update does not go smoothly or if you delete something incidentally, for example, the site should be restored quickly so as to avoid protracted unavailability.

One-Hour Response Guarantee in Cloud Website Hosting

Our Linux cloud website hosting service feature a 1-hour response guarantee, which suggests that regardless of what inquiry or complication you might have, we will always be there to help you. In fact, it seldom takes more than half an hour to get a problem resolved or a query answered, and this is valid for both sales and technical matters. Our client support team representatives are available 24-7, even on weekends and public holidays, which means that you will receive timely help anytime you need it. We know how invaluable time can be, so by the time we answer your e-mail or trouble ticket, we’ll have probed into the issue and, in case we haven’t worked out a solution, we’ll provide you with more info about what you have to do on your end, if the circumstances demand it. With our support service, you can rest assured that there will be someone to assist you immediately, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client support staff reps are available all the time and they’ll reply to any trouble ticket that you open via our hosting Control Panel within 60 minutes max. The ticket response time is guaranteed irrespective of whether you’ve got a general enquiry with regards to your semi-dedicated server or you encounter a certain difficulty and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to help you out, as we are available 7 days a week to address any billing, general or technical issue. In case you get in touch with us about anything that is within our power, we will solve it before we get back to you, which means that you won’t have to wait for hours or days while the problem persists. In case there is something that you have to do on your end, we’ll supply you with the necessary info – what workable solutions to try out, what steps to take, etc.